United Arab Emirates
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Critical Information Summary
Terms and Conditions
Airtel AU offers a number of products and services on the Site and through partners, such as global phonecards and SIM cards, toll-free access to send and receive voice messages (collectively, the ‘Services’). Registration and payment may be required to use the Services. Pre-payment using a credit card is also required for the use of certain Services. Airtel AU may require proof of identity prior to the sale of or use of the Services. Eligibility restrictions, if any, will be noted when registering for each Service. Airtel AU will keep a record of all Services provided to you.
Mobile Equipment; SIM Card; Telephone Number
You are responsible for your own end material (such as handsets, plug adaptors and chargers) and its proper configuration and installation, in compliance with any regulations and applicable instructions by Airtel AU or the manufacturer. You are also responsible for all preparation to install the Service, such as preparing and inserting SIM cards (interface cards) and setting adequate protocols. You agree to follow all instructions to properly insert the SIM card into your mobile phone. You have no right to be assigned or keep a particular phone number. Airtel AU has the right to cancel or change any phone number or other address element it may have assigned to you without compensation, if required for operational or technical reasons or as a result of government regulations or new partnerships or if they will expire after 6 (six) months of inactivity. Airtel AU does not provide mobile phone number or SIM card portability. Any and all rights attached to a phone number assigned by Airtel AU to you remain vested in Airtel AU. All SIM cards remain the property of Airtel AU, which reserves the rights to alter and develop its content as well as claim its return.
GSM Network Coverage
Airtel AU offers mobile phone and SIM card users a high degree of coverage via the GSM mobile network. Coverage depends on the network, technical and operational capabilities of the roaming partner. Gaps in coverage may nevertheless be encountered even in areas that are designated as covered, particularly inside buildings or remote areas. Lists and maps of coverage areas are available on the Site. Airtel AU will update this information when additional service becomes available. Airtel AU will make every effort to provide a high level of availability for its mobile network. However, Airtel AU is unable to guarantee continuous, trouble-free operation of its mobile network or certain transmission times or capacities (SMS, for example). Airtel AU reserves the right to service its mobile network at any time, which may result in temporary disruptions. No representations or guarantees are made with regard to availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines.
Modifications to the Site or the Services
Airtel AU reserves the right, for any reason, in its sole discretion, to terminate, suspend or change any aspect of the Site or the Services including but not limited to products, services, content, features or hours of availability. Airtel AU may impose limits on certain features of the Site or the Services, or restrict your access to part or all of the Site or the Services without notice or penalty.
Charges for the Services
You agree to pay all charges for requested Services in US Dollars. For Services which require pre-payment, you agree to pre-pay for the Service by debiting your credit card the selected amount. The cost of the Service you use will be debited against the prepaid credit using the then current prices for the Service. In the event your charges exceed your pre-paid credit, you agree to pay any amounts owed to Airtel AU within seven (7) days from Airtel AU request or Airtel AU may immediately suspend the Services. You agree to pay for all charges associated with your account, whether or not the use of your PIN was authorized by you. The charges will be deemed to be correct if they accurately reflect the technical records created by a correctly programmed system. You can request an extract of the Service records in writing (by mail or email) from Customer Service within forty-five (45) days after the disputed charge. Airtel AU reserves the right to change the prices for the Services at any time. The current applicable prices, which are quoted in US Dollars, may be found on the Site or by calling Customer Service.
Off Network Usage
Any deliberate off network usage of the service (an attempt to circumvent the normal operation of the service in order to avoid paying for use) is prohibited. Any off network usage that is recorded will incur a separate surcharge (on top of standard rates): – $3 per text message – $3 per minute to make calls and receive calls. This surcharge may not be billed for to 60 days after actual usage.
Expiration and Service De-Activation
Airtime credit is valid for 6 months from purchase. Your sim card stays active in case you recharge/add credit at least one time during six months period.
No Insurance Coverage
Airtel AU will not be liable for, nor shall any adjustment, refund or credit of any kind be made as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information including, but not limited to, any such loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting from: (a) delays caused by Customs’ clearance procedures or those of other regulatory agencies; (b) delays in delivery caused by adherence to shipping company policies regarding the payment of duties and taxes; (c) Airtel AU inability to provide a copy of the delivery record; (d) Airtel AU failure to notify you of any delay or loss of your shipment and its contents; (e) shipments released without obtaining a signature if the recipient has provided authorization by signing a release delivery authorization and indemnification agreement; or (f) Airtel AU shipping company’s failure or inability to attempt to contact the sender or recipient concerning incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker’s address. Airtel AU will also not be liable for any package where our records do not reflect that you made a purchase from us.
Account and PIN
You agree that all account information provided by you is accurate and up-to-date, and you will promptly notify Airtel AU of any changes. You are solely responsible for protecting the confidentiality of your PIN and may not disclose your PIN to any other person. You are also solely responsible for all acts and omissions that occur in connection with your account or PIN, whether or not authorized by you. You agree to notify Airtel AU immediately if your PIN is stolen or otherwise passes out of your control so that access using the PIN can be terminated. Until you notify Airtel AU, you are responsible for all charges associated with your PIN.
• use the Site or the Services in connection with chain letters, junk email, spamming, any duplicative or unsolicited messages (commercial or otherwise), or advertising of any kind;
• harvest or otherwise collect information about others, including email addresses, without their consent;
• create a false identity or forged email address or header, or otherwise attempt to mislead others as to the identity of the sender or the origin of a message;
• Use the Site or the Services for anything other than personal or corporate purposes without prior consent by gosim.com
• upload, post, transmit, distribute or otherwise publish through the Site or the Services unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, false, misleading, offensive or otherwise objectionable material;
• upload, post, transmit, distribute or otherwise publish any material that may infringe the intellectual property rights or other rights of third parties, including without limitation, trade marks or copyright;
• upload, post, transmit, distribute or otherwise publish any material that contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programs;
• upload, post, transmit, distribute or otherwise publish a photograph of another person without that person’s consent;
• solicit personal information from anyone under the age of 18;
• use the Site or the Services to violate any applicable law restricting the export or import of data, software or any other content;
• interfere with or disrupt networks connected to the Site or the Services or violate the regulations, policies or procedures of such networks;
• gain or attempt to gain unauthorized access to the Site or the Services, other accounts, computer systems or networks connected to the Site or the Services, through password mining or by any other means;
• interfere with another member’s use and enjoyment of the Site or the Services or another entity’s use and enjoyment of similar services;
• use the Site or the Services in any unethical manner or contrary to accepted community standards; or
• engage in or encourage conduct that would constitute a criminal offense or give rise to civil liability.
Airtel AU will immediately terminate any account that it believes, in its sole discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk email. In addition to Airtel AU’s other rights or remedies, you agree to pay Airtel AU the sum of five dollars (USD$5) for each piece of spam or unsolicited bulk email transmitted from or otherwise connected with your account (which is Airtel AU genuine estimate of the damage it would suffer) or Airtel AU’s actual damages, whichever is greater.
Responsibility for Use of Mobile Lines
You are solely responsible for the content of information and communications transmitted using the Site and the Services. You are responsible for all use of your mobile line, including use by third parties. In particular, you are responsible for the payment of all charges arising in connection with use of your mobile line including goods and services ordered or obtained via your mobile line. PIN/PIN2 and PUK/PUK2 codes and any other security codes that may be assigned should be stored carefully and separately from the mobile phone and the SIM card, and should not be disclosed to anyone. You must comply with all reasonable security procedures and standards with respect to the Service, including activating and periodically changing your PIN code. Airtel AU may communicate security issues to you when abuse or misuse is observed or reported by others.
You acknowledge and agree that all content and materials available on the Site and via the Services, including but not limited to the Airtel AU name and logos, text, music, software, photographs, and video, are protected by intellectual property and other laws. Except as expressly authorized by Airtel AU, any use, copy, reproduction, display, performance, modification or transmission is strictly prohibited. Notwithstanding the above, you may download one copy of the content and materials on the Site on any single computer for your personal non-commercial use, provided you keep intact all proprietary and other notices.
Airtel AU does not claim any ownership rights in the content or materials posted by you or other members. By uploading, posting, transmitting, distributing or otherwise publishing content and materials on the Site or via the Services, you: (a) grant Airtel AU a non-exclusive, worldwide, royalty-free, sublicensable and transferable license to use, modify, publicly perform, publicly display, reproduce, edit, translate, aggregate, reformat, prepare derivative works based upon, distribute and otherwise exploit the content and materials, in whole or in part, on the Site and via the Services; and (b) represent and warrant that you own the content and materials or have the right to grant the license to Airtel AU.
In appropriate circumstances and at its sole discretion, Airtel AU may suspend or terminate the access of and take other action against users who infringe the copyright rights of others.
• A physical or electronic signature of person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Airtel AU to locate the material;
• Information reasonably sufficient to permit Airtel AU to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
All product and service marks that appear on the Site and the Services that are not Airtel AU marks are the marks of their owners. References to any names, marks, products or services of third parties or hypertext links to third party sites or information do not constitute or imply endorsement, sponsorship or recommendation of the third party information, product or service.
You agree that Airtel AU has the right, but not the obligation, to monitor, edit, disclose, refuse to post, or remove at any time, for any reason in its sole discretion, any material and content anywhere on the Site or via the Services. Notwithstanding this right, Airtel AU does not and cannot review all materials posted by users on the Site or via the Services and Airtel AU is not responsible for any materials posted by users.
All remarks, submissions, ideas, concepts, pictures or other information you submit to the Site or via the Services will become the exclusive property of Airtel AU. Airtel AU will not be required to treat any submission as confidential, and will be entitled to use all submissions for any purpose whatsoever, without any compensation to you.
DISCLAIMER OF WARRANTIES
THE SITE AND THE SERVICES, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, ARE PROVIDED ON AN ‘AS IS’, ‘AS AVAILABLE’ BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. GOSIM DOES NOT WARRANT THAT THE SITE AND THE SERVICES, OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN, WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.
LIMITATION OF LIABILITY
IN NO EVENT SHALL GOSIM BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR INABILITY TO USE, THE SITE, THE SERVICES, OR THE CONTENT, MATERIALS AND FUNCTIONS RELATED THERETO EVEN IF GOSIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE TOTAL LIABILITY OF GOSIM TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE) ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED ONE HUNDRED DOLLARS (US$100) IN THE AGGREGATE.
Choice of Law
This agreement shall be governed by and in accordance with the laws of European Union and Republic of Estonia and Australia ACCC laws.
Except as explicitly stated otherwise, any notices shall be given by email to Airtel AU at firstname.lastname@example.org or to you at the email address you provide to Airtel AU. Notice shall be deemed given twenty four (24) hours after the email is sent, unless the sending party is notified that the email address is invalid.
Please note that Top Connect OÜ is not responsible for any purchase made before 04.12.2017. If your purchase was made before 04.12.2017, all support and customer service queries must be sent to email@example.com .
Airtel travel simcards offers a 100% money-back guarantee of the purchase price (excluding shipping and handling charges) on all SIM cards (with purchased airtime) returned to Airtelsim within fourteen (14) days of receipt. Airtelsim will not pay for return shipping costs. All returned products must be returned unused , ‘like new’, condition. You must repack the product and place the packaged product in a protective outer box. In order to return an unwanted product please contact us using the contact form at the bottom of our contact us page, before you send the product back you must receive a return order number from us and the correct address to send it to. Tell us the reason you are returning the item, your order number and the product you wish to return. The return postage will be your own responsibility, we recommended sending the goods back with tracked or signed for postage as we will not be held responsible if it is lost in the post. As long as the item you are returning is in the same condition that we sent it to you, we will issue you a full refund, minus any postage costs.
Airtelsim will only accept product returns that are accompanied by a ‘return number’ issued by Customer Service. Please make sure to include your return number in your package. Remaining airtime in using services Any remaining credit on a phonecard should be used by making local and international calls or internet, and will expire after 6 (six) months of inactivity. No refund of unused money from the subscriber’s account or reimbursement of the cost of the SIM-card shall be made after fourteen (14) days of receipt.
Stolen, lost sim cards
Airtelsim does not offer refunds for stolen or lost SIM cards. However, any remaining calling credit can be transferred if a new mobile phone or SIM card is purchased from Airtelsim. Please contact Customer Service to arrange your calling credit transfer. Returning Faulty Goods In the case of receiving faulty products, we are happy to issue you a refund or an exchange. Initially you will have to pay for the postage return and once we have deemed the product as faulty after testing it, we will either exchange or refund you the cost of the product, the initial delivery charge and the return postage.
PLEASE NOTE: We will only refund the lowest possible tracked postage cost, if you choose to return the product using a one day delivery we will only refund you the cost of standard tracked postage. You must take reasonable care to ensure products are not lost or damaged in the meantime or in transit. In order to return a faulty item please contact us first, using the contact form at the bottom of our contact us page, tell us the reason you are returning the item, your order number and the product you wish to return. We will then send you an order returns number and tell you where to send the goods to be returned. All our products are covered with a 6 months warranty. Please note that Top Connect OÜ is not responsible for any purchase made before 04.12.2017. If your purchase was made before 04.12.2017, all support and customer service queries must be sent to firstname.lastname@example.org.