Critical Information

These plans are an internet service that is provided over the National Broadband Network (NBN). It is available in NBN enabled areas only. The minimum term contract for this service is 24 months. The expected time frames for connections are 7 business days where infrastructure is in place, or 35 business days for available infrastructure. These plans all included unlimited downloads. The interface speed is the maximum expected speed of the fiber technology at the customer’s premises. The internet speed will be affected by many factors that include the number of end users, the hardware been used and the connection method. Standard installation is included with your plan and is provided to the first telephone point on your premises with a suitable router. A 240 Volt power supply is required, and it is the customer’s responsibility to ensure this is available. In the event of a power outage your services will not work unless you maintain a back-up battery. Once NBN service is installed and connected, you will not be able to move back to a fixed line copper service.

Selected customers will be set up on direct debit via credit card or bank account only. Payments will be deducted 4 days after your telco invoice has been emailed. The connection fee (if applicable) is a once off charge and will be applied to your first invoice.

Information about pricing.

Minimum monthly charges for each plan are; NBN050 $70, NBN051 $75, NBN052 $85, NBN053 $90, NBN054 $80, NBN055 $85, NBN056 $95, NBN057 $100, NBN058 $90, NBN059 $95, NBN060 $105, NBN061 $110.
The minimum total costs on a 24 months contract are; NBN050 $1,680, NBN051 $1,800, NBN052 $2,040, NBN053 $2,160, NBN054 $1,920, NBN055 $2,040, NBN056 $2,280, NBN057 $2,400, NBN058 $2,160, NBN059 $2,280, NBN060 $2,520, NBN061 $2,640. Early Termination fee = $10 per month times the remaining months in the contract term.

Other information

• Up to date usage of the service can be obtained at ‘My Billing’ at www.airtel.net.au or by contacting customer service on 1800 AIRTEL or emailing helpdesk@airtel.net.au. The usage may be delayed by up to 48 hours. • For all disputes, please email helpdesk@airtel.net.au. • If the disputed matter has not been resolved to your satisfactory, the Telecommunications Industry Ombudsman may be contacted on 1800 062 058 or online at www.tio.com.au.