Information about the service

This is an IP service which requires the purchase of the AirTel voicebox . • Plan fees are charged in advance on sign up a monthly bill is issued on the anniversary of the activation • Direct debit is mandatory , this can be via credit card or bank account only, with payments deducted 4 days a er the email bill is issued • If a payment bounces the services will be suspended until payment is corrected . A $10 fee may apply • Customers must have an ADSL 2+ connection to use AirTelVoice services . The quality of service may be affected by the internet connection, firewall and other matters outside of the control of AirTel • Calls to 1900 , emergency calls , back to base alarms , fax services , and EFTPOS systems cannot be used with AirTel IP Voice • A new number will be issued to the customer , their current PSTN number cannot be ported to AirTel • Only the AirTel VoiceBox and a standard telephone are to be used to access the service • Available for Residential Customers only • Included components are subject to fair use policy located at www .airtel .net. au • If a service is disconnected , the recurring monthly access fee is charged until the end of the billing cycle in which the service is discontinued • An Early Termination Fee of $120 remaining applies to services that are contracted and terminate the contract early • AirTel issues electronic invoices only • Prices and information are current as of 1st May 2011 • If a customer withdraws the Customer Service Guarantee Waiver ( shown at www .airtel .net.au) AirTel is under no obligation to provide the Service requested.