Per month / 24 Months.
New residential connections only.
Critical Information Summary
Information about the service
This is an IP service which requires the purchase of the AirTel voicebox . • Plan fees are charged in advance on sign up a monthly bill is issued on the anniversary of the activation • Direct debit is mandatory , this can be via credit card or bank account only, with payments deducted 4 days a er the email bill is issued • If a payment bounces the services will be suspended until payment is corrected . A $10 fee may apply • Customers must have an ADSL 2+ connection to use AirTelVoice services . The quality of service may be affected by the internet connection, firewall and other matters outside of the control of AirTel • Calls to 1900 , emergency calls , back to base alarms , fax services , and EFTPOS systems cannot be used with AirTel IP Voice • A new number will be issued to the customer , their current PSTN number cannot be ported to AirTel • Only the AirTel VoiceBox and a standard telephone are to be used to access the service • Available for Residential Customers only • Included components are subject to fair use policy located at www .airtel .net. au • If a service is disconnected , the recurring monthly access fee is charged until the end of the billing cycle in which the service is discontinued • An Early Termination Fee of $120 remaining applies to services that are contracted and terminate the contract early • AirTel issues electronic invoices only • Prices and information are current as of 1st May 2011 • If a customer withdraws the Customer Service Guarantee Waiver ( shown at www .airtel .net.au) AirTel is under no obligation to provide the Service requested.
Speed info for your Business NBN. Try it today.
NBN is the core Network which Service Providers connect their networks to. The NBN do not have any involvement in the quality of the service though , this is all controlled by the Service Provider . Each Service Provider makes their own choices regarding how congested they allow their network to be which directly affects the performance for end users . The more people sharing the network (contention ), the slower the speeds are for you . One NBN provider may run higher contention than another, they will not all be the same just because they all use the NBN backbone. For this reason AirTel is pleased to offer you the choice , 4 speeds , no data limits and 3 options so you can choose the quality of your internet for yourself.
Lite – This is for the budget conscious customer . It’s the cheapest but will be the most affected during busy times . Standard – An upgraded service providing a more consistent experience and better speeds during peak times . Premium – This is a our flag ship product where quality internet is the priority, which means faster speeds all the time.
• Up to date usage of the service can be obtained at ‘View My Bill’ at www .airtel .net .au or by contacting customer service on 1800 AIRTEL or emailing helpdesk @airtel.net.au . The usage may be delayed by up to 48 hours . • If you wish to contact Airtelin respect to a dispute , please email helpdesk @airtel.net.au . • If the Airtel dispute resolution process does not fi nalise a dispute the Telecommunications Industry Ombudsman may be contacted on 1800 062 058 or online at www.tio. com.au.