Critical Information
A $300 Connection fee applies for brand new apartments (NDC) that have not previously been connected and activated. This fee will be charged upfront for those customers only.
Set-up fee: $199.00 on a non-contract + cost of Modem, Set up Fee: $129.00 on a 6 month contract + cost of modem, Set up Fee: $99.00 on a 12 Month contract + cost of modem, (modem can be costed over the period of contract if needed) Set up Fee: $0.00 plus modem free on a 24-month contract, if cancelled remainder of modem cost to be paid plus cancellation fee of contract.
- Speed change fee: $30
- Location change from $120
- Incorrect call out fee (if no fault found on Carriers Network): $165
- Late cancellation: $150 if in the first 12 months ($15.00 p/m thereafter)
- Missed appointment $150
- Labour rate (included up to nearest hour) :$77
- Order withdrawal prior to service activation: $27.50
- Modem Prices – from $145.00 (RRP-$199.00)
- Zone (A) – VIC, NSW, QLD, SA (modem delivery charges)
- Zone (B) - Rest of Australia (modem Delivery charges)
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