• Reduced operating costs such as travel and mobile call cost
• Enable staff to communicate more efficiently anytime, anywhere whether locally or internationally
• Improve data and telecom security

• Confidently manage your telecommunications with a predictable and reliable solution
• Better manage customer enquiries and telephone sales processes using our range of convenient features including on-hold, auto-assistants and more

• Improve staffs’ virtual meeting and communications experiences
• Use attendant console for staff who manage and screen inbound calls Enjoy access whether using a PC, smartphone or tablet

• Better manage and monitor incoming calls and queues with Centre Agent and Supervisor – a feature-rich, intuitive interface suitable for busy call centres
• BroadTouch applications can be deployed using a unified single number for voice, video and messaging services

Airtel Networks’ SIP Trunking services are helping businesses with single or multiple sites reduce their communication costs while staying better connected. With workforces becoming more mobile, businesses can improve their communications with a flexible service, including a suite of hosted applications regardless of your premises equipment.

Applications include instant messaging and presence, voice and video calling, desktop sharing, conferencing and web collaboration. Whatever the device including desktop, laptop or smartphone, people are easily contactable and can quickly and easily communicate better than ever before. Choose numbers based on your business needs rather than what numbers are available in your local office area.

SIP Trunking is also a reliable service ideal for businesses that may otherwise be affected by natural disasters. Businesses can continue to receive calls with the ability to pre-configure automatic rerouting to any other number to stay connected – improving business continuity and disaster recovery.

• Businesses moving or expanding can cost effectively do so keeping their local area numbers without paying for expensive call forwarding services
• Conveniently consolidate voice, video and data traffic over one converged network

• Reduce costs while enjoying better communications with free internal calls between employees wherever they are located and no costly call-forwarding bills
• Buy only what you need – purchasing as little as one SIP trunk at a time

• Centrally manage and aggregate trunks to increase trunk utilisation and reduce total trunks required
• Easily track your telephony usage, billing and manage calling capacity at a company-wide level with simplified administration

Airtel VoIP technology and Cloud via our Airtel infrastructure will provide you with Hunt Groups distribute phone calls from a single incoming telephone number to a group of several phone lines. This allows businesses to share resources across a team of people to achieve a common goal (specialized project) or by creating pools of people who perform a common task – Sales, Customer Services, etc.

When your service is setup, hunt groups are assigned initial settings. At the administrator’s discretion the following settings can be modified from the Novum Unified Web  Portal.

• Hunt Group profile information
• Assignment of users
• Settings:
  – Call Distribution Policy
  – How to handle calls when no one is available to answer the phone
  – Business Continuity
• Never miss an incoming call
• Site Admin can modify a hunt group operation so that unanswered calls may be handled as needed
• In the event that all idle phones have been visited without answer, the administrator can define an alternative phone number for handling the call (internal/external number or extension)
• Call Forward Selective can be used to forward calls by time Schedules. IE Day, Night or Holiday
• Distinctive Caller ID labels for each Hunt Group
• Calls ringing through the Hunt Group do not invoke user features, like user Call Forwarding
  – This insures that the desired call behavior of the Hunt Group is not impacted by any one agent’s setting
• Difference of this call service feature allows:
  – Time of day routing
  – Day of the week routing
  – Ability to move call between devices
  – Different treatment for specific
• Call queues temporarily hold calls in the cloud when all users assigned to receive calls from the queue are unavailable.

• Call Queues provide an automated “answer” with customizable greetings, comfort messages, and hold music for the caller to listen to. Queued calls are routed to an available agent when he/she is no longer on an active call.

The Auto Attendant serves as an automated receptionist that answers incoming calls. Callers receive a professional greeting and dialing menu options.

• Automates inbound call management:
  – Gives caller simple options — “Press 1 for Sales. Press 2 for Customer Service.”
• Can be used to:
  – Answer main line
  – Provide alternative answering point
• Can be tiered together for more flexibility
• Queues can allow multiple calls per agent (call waiting)
• Queues can have a pre-set wrap-up time before delivering the next call change
• Queues can be setup with a maximum number of queued calls (calls in excess are overflowed to internal or external numbers or voicemails)
• There are also Bounced Calls settings for calls that have been sent to an available agent, but the agent does not answer
• Supervisors can make adjustments on-the-fly by assigning and assigning agents to the queue, as call volumes
• Auto Attendants route calls to…
  – Specific employees within your company
  – Operator or Receptionist
  – Specific groups or teams of employees
  – Sales, Customer Service, Billing, etc.
  – Individual or group voicemails
  – Other business locations
  – Outside numbers (On-call employees, 3rd party answering service