Information about the service
This is an IP Voice service which requires the outright purchase of approved IP handsets from Airtel or an Authorised Airtel Dealer. • Plan/ Access fees are charged in advance on sign up, your monthly email bill is issued on the anniversary of activation •Direct debit is mandatory, this can be via credit card or bank account, with payments deducted 4 days your email bill is issued • If payment bounces services will be suspended until payment is corrected, a $10 fee may apply • AnADSL2+ connection is required for use of Airtel IPVoice services, the quality of service maybe the internet connection, firewall and other matters outside of the control of Airtel • Whilst calls to 000 can be made the Airtel IPVoice service cannot be relied upon as an emergency service . Calls to 1900, back to base alarms ,fax services , and EFTPOS systems cannot be used with Airtel IP Voice . • Only Airtel approved and supplied handsets (locked to airtel) may be connected to the Airtel service • The main PSTN number may be ported to Airtel, a one charge of $30 per number or $130 per 100 number in-dial range will apply, PLUS a monthly number hosting fee of $55per 100 in-dial number range. Your former carrier may also charge a ‘porting out fee. • This service is available for Business customers with a valid ABN. •Not available for commercial or non standard business use, i.e.telemarketers or call centres • If a service is disconnected ,the recurring monthly access fee is charged until the end of the billing cycle in which the service is discontinued • If a customer withdraws the Customer Service Guarantee Waiver (shown at www.airtel.net.au) Airtel is under no obligation to provide the service requested • Uptime Guarantee: This applies if you have connected your service according to Airtel’s minimum recommendations , which is with Quality Assured equipment(as shown on our hardware price list), a dedicated DSL2+ (minimum) connection for the I traffic and our hosted iPBX configured by our in house team. The amount of downtime during a calendar month will be determined by our up line iPBX provider and does not include any scheduled maintenance our upgrade outages. If this is more than0.001%,on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage . If your internet connection or local power supply is at fault this does not qualify. • Subject to the Airtel fair use policy for full details visit www.airtel.net.au
Information About Pricing.
A connection fee of $39 per handset applies, unless a 24 month contract is agreed to. The minimum monthly amount payable is $49.95 per month per handset plus any additional features e.g. Twinning. • If a 24 month contract is agreed to the $39 connection fee is waived and the total minimum charge per handset will be $1198.80. If the phones are disconnected before the 24 month term expires, the early termination fee is equal to the number of months remaining times $49.95 times the number of handsets. • International calls are charged in 1 minute blocks. • For full list of international call rates visit www.airtel.net.au. Airtel has a number of ‘blacklisted’ countries that are not accessible due to known fraudulent call activity on Iphone lines please check the full international list on the website for details. Up to date usage of the service can be obtained at ‘View My Bill’ at www.airtel.net.au or contacting customer service on 1800 763 432 or emailing help desk @airtel.net.au •If you wish to contact Airtel in respect to a dispute, please email email@example.com.
• Up to date usage of the service can be obtained at ‘My Billing’ at www.airtel.net.au or by contacting customer service on 1800 AIRTEL or emailing firstname.lastname@example.org. The usage may be delayed by up to 48 hours. • For all disputes, please email email@example.com. • If the disputed matter has not been resolved to your satisfactory, the Telecommunications Industry Ombudsman may be contacted on 1800 062 058 or online at www.tio.com.au.